LEGAL, SHIPPING, RETURNS AND STUFF.

  • UK orders are shipped within 1 working day using Royal Mail. European orders are shipped *******
    Delivery expected within ****** time frames.

  • Contact us:
    Contact our fulfilment centre:

  • We accept ********
    Refunds are made within 14 days of recieving your package back and fees are returned to the original card.

  • To return your item please email ************ products must be returned in all original packaging, unused and in a reselable condition. Returns costs are to be covered by the customer.

  • Will I have to pay extra fees?
    Yes, EU customers may need to pay import VAT and customs handling fees when the parcel arrives.

    How much will customs cost?
    This depends on your country’s VAT rate and local courier fees. We recommend checking with your local customs authority.

  • Can I return my order?
    Yes. Unopened items can be returned within 14 days of delivery. Please see our Returns Policy for details.

    What if my game arrives damaged or faulty?
    Contact us within 48 hours with photos, and we’ll arrange a replacement or refund.

    Do you refund shipping costs?
    Original shipping fees are non-refundable unless the item is faulty.

  • Scan for the rulebook on the inside of your packaging lid. More information / videos / tutorials can be found on our website and social media.

  • It really is unfair - isn’t it?

1. About Us

This website is operated by The Biggest Deck LTD
The Biggest Deck LTD™ 2026 all rights reserved.
Company number 16876054
Returns address: please email for details
Registered address: NOT for returns) 82 Shakespeare Walk, Eastbourne, England, BN23 7QE
Email: mikehock@thebiggestdeck.co.uk

2. Products

We sell physical card games through our website. All product renders/photos and descriptions are accurate.
We make every effort to ensure complete accuracy, but minor variations such as colour may occur.

3. Prices & Payment

  • All prices are listed in GBP (£) and include UK VAT where applicable.

  • UK Shipping is included

  • We accept payment via [Squarespace Payments/PayPal/Cards/appple pay etc.].

4. Ordering

Your order is confirmed when you receive an email confirmation from us. Shipping/tracking and returns emails are handled by our fulfilment centre.

5. Delivery

UK Delivery

We aim to dispatch orders within 1 working day.

Estimated delivery: 2 working days using Royal Mail.

European Delivery

We ship to selected European countries.

Estimated delivery: [3-5] working days (excluding customs delays).

Customers are responsible for any customs charges, import taxes, or local fees.

We are not responsible for delays caused by postal services or customs. This is to be handled directly between customer and postal service.

6. International Taxes & Duties (EU Orders)

For orders delivered outside the UK, you may be required to pay:

  • Import VAT

  • Customs duties

  • Handling fees

7. Returns & Refunds

Your Right to Cancel (UK & EU Customers)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it.

To cancel, contact us at ********************

You must return the item within 14 days of cancellation in all original packaging.

Conditions

Returned items must:

  • Be unused

  • Be in original packaging

  • Be in resalable condition

You are responsible for return postage unless the item is faulty.

Refunds

Refunds will be issued within 14 days of receiving returned goods.

Refunds will be made to the original payment method.

DATA PROTECTION

We are committed to protecting your personal data and respecting your privacy.

We collect and process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect and store the following information when you use our website or place an order:

  • Name

  • Email address

  • Delivery and billing address

  • Phone number

  • Payment details (processed securely by our payment providers)

  • Order history and account information

How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Manage your account

  • Communicate with you about your purchases

  • Provide customer support

  • Improve our website and services

  • Send marketing communications

Legal Basis for Processing

We process your personal data under the following lawful bases:

  • To fulfil a contract (processing your order)

  • To meet legal obligations

  • With your consent (for marketing)

  • For legitimate business interests, where appropriate

Data Sharing

We only share your information with trusted third parties where necessary, including:

  • Payment processors

  • Delivery companies

  • Website and hosting providers

  • Analytics services

All third parties are required to handle your data securely and in compliance with data protection laws.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, please contact us at: mikehock@thebiggestdeck.co.uk

Cookies

We use cookies to improve your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings.

DON’T COPY US!

All trademarks, logos, brand names, and product names displayed on this website are the property of The Biggest Deck LTD and/or their respective owners.

These trademarks are registered and protected under applicable intellectual property laws. Nothing displayed on this website or within our product can be duplicated or copied.

Unauthorised use, reproduction, or distribution of any trademarks or brand assets without prior written permission is strictly prohibited.